The gap between what agents know and what customers need
Today agents scramble across tabs, fail to document, and still miss critical context. TorqueShift closes this gap automatically.
Before
- Agent searches 3 systems during live call
- CRM updated after call — often incomplete
- No language support for international customers
- Manual documentation takes 8 minutes post-call
- Supervisor has no real-time visibility
After TorqueShift
- Context surfaces automatically before agent answers
- CRM updated in real time during the call
- 140 languages with real-time translation
- Documentation completed automatically — zero minutes
- Supervisor sees live sentiment and can whisper
See the difference
Toggle between your contact center today and what it looks like with TorqueShift deployed in the middle.
TorqueShift sits as a non-intrusive middleware layer — no rip-and-replace required.
Three products. One platform.
How it works
From signed contract to first live call in 4 weeks. No code changes required.
Connect your telephony
TorqueShift plugs into your existing phone system — Twilio, Genesys, NICE, Amazon Connect, or any SIP trunk — with zero changes to your call flow.
AI listens in real time
Speech is transcribed, translated, and analysed for intent, emotion, and compliance — all within seconds of the caller speaking.
Agents get live guidance
Knowledge-base suggestions, next-best-action prompts, and auto-filled CRM fields appear on the agent's screen while the call is still in progress.
CRM writes itself
When the call ends, TorqueShift generates a structured summary, disposition, and follow-up tasks — and pushes them straight to your CRM.
How it works
From signed contract to first live call in 4 weeks. No code changes required.
Connect providers
Link your telephony, CRM, and AI providers through the admin console — no code required.
Configure AI dial
Choose an automation level from D1 (listen-only) to D5 (fully autonomous) per queue or campaign.
Go live
Agents start receiving real-time transcription, translation, and AI suggestions on their very first call.
Measure & optimise
Use built-in analytics to track CSAT, handle time, and automation rate — then fine-tune the dial.
140+
Languages supported
<4s
AI response latency
99.9%
Platform uptime SLA
Integrates with your existing stack
TorqueShift reduced our post-call documentation time from 8 minutes to zero. Our agents can handle 40% more calls per day.
First live call in 4 weeks.
First paid invoice in 60 days.
No commitment. No rip-and-replace. Start with a pilot of 10 agents.