We make every agent conversation faster, more informed, and fully documented
TorqueShift was founded in Israel by a team that spent years watching contact centre agents struggle with disconnected systems, manual documentation, and language barriers. We built the middleware layer we wished existed.
Our principles
No rip-and-replace
We built TorqueShift as a middleware layer because we believe enterprises should not have to throw away working telephony infrastructure to get AI benefits. We connect, not replace.
Provider independence
Every AI capability slot is hot-swappable. We are not commercially tied to any LLM, ASR, or TTS vendor. You choose the best provider for your use case and switch at any time.
Compliance by architecture
GDPR, HIPAA, and Israeli Privacy Law requirements are not bolted on after the fact. Tenant isolation, PII masking, and immutable audit logs are core architectural decisions.
Speed to value
Enterprise software that takes 18 months to deploy is not enterprise software — it is a consulting engagement. We designed TorqueShift to go live in 4 weeks, including knowledge base ingestion.
TorqueShift Technologies Ltd. · Tel Aviv, Israel
SOC 2 Type II certified. GDPR compliant. HIPAA BAA available. Israeli Privacy Law (5741-1981) compliant. Data region selection available at tenant provisioning.