Results our customers report
From tier-1 telcos to regional health networks — TorqueShift delivers measurable impact in the first 90 days.
40%
More calls per agent per day
0 min
Post-call documentation
4 wks
Average time to first live call
18 pts
Average NPS improvement in month 1
“TorqueShift reduced our post-call documentation time from 8 minutes to zero. Our agents can handle 40% more calls per day. The ROI was visible in week three.”
VP Customer Operations
Tier-1 Israeli Telecom
“We went live in 3 weeks and 4 days. Our NPS jumped 18 points in the first month because agents actually had the context they needed during the call.”
COO
Mid-size Israeli Bank
“Our Arabic-speaking patients can now reach our contact centre in their language without interpreter scheduling delays. Appointment no-show rates dropped 22%.”
Chief Patient Experience Officer
Regional Health Network
“During Black Friday our call volume tripled. TorqueShift handled 70% of order enquiries autonomously. We didn't add a single temporary agent.”
Head of Customer Service
National E-Commerce Retailer