Integrations
28+ provider integrations. Zero lock-in.
Every provider slot is hot-swappable. Switch telephony, CRM, ASR, TTS, translation, or AI providers with a config change — no code required.
28+
Provider integrations
10
Telephony providers
8
CRM connectors
0
Lines of code required
<30s
Failover time
What makes our integrations different
Auto-connect
Provide credentials and TorqueShift configures the integration automatically, including webhook registration, field mapping, and health checks.
Zero lock-in
Every provider is behind a standard interface. Switching from Twilio to Genesys, or Salesforce to HubSpot, is a configuration change — your data and flows remain intact.
Circuit-breaker failover
Every provider slot has an independent circuit breaker. Tripped on 5% error rate, it routes to the next provider automatically — under 30 seconds, no in-flight call disruption.
On-premise support
Deploy TorqueShift as a Helm chart inside your own Kubernetes cluster. Your data never leaves your environment. Air-gapped operation supported.
AI-generated field mapping
For CRM integrations, TorqueShift reads your schema and generates field mappings automatically. No manual JSON configuration required. Mappings can be reviewed and adjusted in the admin panel.
One integration, any provider
Your application code integrates with TorqueShift once. TorqueShift handles the integration complexity with each underlying provider, abstracting differences in APIs, protocols, and data formats.
All provider integrations
Hot-swappable across all six capability slots. Each with circuit breaker, retry policy, and health monitoring.
Telephony
SIP trunking and WebSocket streaming. Switching providers requires one config change.
Twilio
REST + TwiML + Media Streams
Genesys Cloud CX
REST + WebSocket
NICE CXone
REST + WebRTC
Amazon Connect
Streams API + Kinesis Video
Avaya
AXP cloud + on-prem CM (REST + SIP)
8x8 Engage
REST + SIP
FreeSWITCH
Event Socket Library + SIP
SIP Universal
SIPSorcery, SRTP, G.711/G.722/Opus
Vonage
REST + SIP
WebRTC Browser
Browser-based, no PSTN required
CRM
AI-generated field mapping from your CRM schema. Write operations use optimistic locking and exponential backoff.
Salesforce
REST v59, OAuth JWT Bearer, Open CTI, Activity Timeline
Oracle CX
REST API, Contacts/Incidents/Interactions/Tasks
Microsoft Dynamics 365
Dataverse OData v4, CIF v2 embedded
HubSpot
Private App + Timeline Events + Calling Extensions
Zendesk
OAuth 2.0 + REST, ticket creation and enrichment
Freshdesk
API key + REST + SDK
Pipedrive
OAuth 2.0 + Activities
Any CRM via OpenAPI
Import spec, auto-generate connectors
Speech Recognition (ASR)
Streaming transcription with first-word latency under 300ms. Provider selected per language and per tenant.
Deepgram
WebSocket streaming, low latency
Azure Speech
WebSocket streaming, 140 languages
Whisper
On-premise option, open source
Text-to-Speech (TTS)
Natural-sounding TTS for IBC output, disclosure, and AI Dial P3–P5. Voice profiles configurable per brand and language.
ElevenLabs
Highest quality, ultra-realistic voices
Coqui XTTS v2
Open source, on-premise option
Piper
Lightweight, on-premise, offline
Azure TTS
120+ neural voices, 140 languages
Translation
Domain glossaries, quality scoring, and provider selection per language pair. Used for IBC and agent UI localisation.
DeepL
Highest quality EU translations
Google Cloud Translation
140 languages, high throughput
Azure Translator
Domain-specific models available
LibreTranslate
Open source, self-hostable
Argos Translate
Offline, on-premise, 50+ languages
Emotion & Sentiment Analysis
Per-utterance emotion and sentiment scoring for distress detection and supervisor alerting.
Azure Speech SDK
Emotion API with 7 emotion classes
OpenSmile
Open source, acoustic features
SpeechBrain
Deep learning, on-premise option
AI / LLM
Intent detection, suggestion ranking, summarisation, and tool invocation. Provider swappable per tenant without code changes.
OpenAI GPT-4o
REST + Realtime API
Gemini Live
Real-time multimodal, low latency
Azure OpenAI
Enterprise SLA, EU data residency
Ollama
Local LLM, air-gapped, open source
Custom endpoint
Any OpenAI-compatible REST API
Ready to connect your stack?
Book a 30-minute technical call with our integration team. We'll map your existing providers and configure TorqueShift to match your architecture.
Book Integration Call