Product — Actions
Execute backend workflows during every call
Import any OpenAPI spec. Tools auto-generated and executed with agent approval or autonomously. Full audit trail. No code required.
Request a DemoHow Actions works
Upload an OpenAPI spec
Provide a standard OpenAPI 3.x specification for any backend system — your booking engine, order management, payment gateway, or internal API.
AI converts to a live tool
TorqueShift parses the spec, generates parameter forms, and registers it as an executable action available to agents and the AI copilot.
Agents execute mid-call
During a live call, the AI suggests the right action at the right moment. The agent confirms with one click — or the AI executes autonomously at D4/D5.
Common use cases
CRM update
Automatically create contacts, log activities, and update opportunity fields in Salesforce, HubSpot, or any connected CRM.
Appointment booking
Check availability and schedule appointments in your calendar or booking system without leaving the call.
Identity verification
Trigger KYC or ID verification workflows through your identity provider and receive pass/fail results in real time.
Order status lookup
Query your order management system to give callers instant updates on shipping, delivery, and returns.
Refund processing
Initiate and approve refunds through your payment gateway directly from the agent workspace.
Escalation & ticketing
Create support tickets, assign priority, and route to specialist teams in Zendesk, Freshdesk, or your internal system.