Product — IBC
Serve customers in 140 languages without bilingual staff
Real-time bidirectional voice translation with sub-4-second latency. IBC disclosure included. No rip-and-replace.
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Languages supported
<4s
End-to-end latency
97%
ASR accuracy
100%
IBC disclosure compliance
How IBC works
Caller speaks in their language
The caller speaks naturally in any of 140+ supported languages. TorqueShift's ASR engine transcribes the speech in real time.
IBC disclosure plays automatically
A legally required disclosure informs both parties that an AI interpreter is active. The caller confirms consent via DTMF or voice.
Real-time translation
Each utterance is translated and synthesised into natural speech in the agent's language — and vice versa — with under 4 seconds of latency.
Agent responds in their own language
The agent speaks normally. TorqueShift translates their response back to the caller's language with matching voice persona and tone.
Full bilingual transcript saved
A complete dual-language transcript, call summary, and CRM update are generated automatically when the call ends.