Product — Universal Integration

Connect your entire stack — once

28+ provider integrations across telephony, CRM, ASR, TTS, translation, and AI — all managed from a single configuration plane. Every integration has a circuit breaker and automatic failover.

Provider-agnostic by design

Every capability slot — telephony, ASR, NLU, TTS, translation, CRM — is a hot-swappable interface. Providers are selected per tenant, per language, and per queue. You can run different ASR providers for different languages without changing a single line of application code.

Switching from one provider to another is a configuration update, not a development sprint. Test the new provider against production traffic in shadow mode before cutting over.

Actions — connect any backend

Import your OpenAPI spec and TorqueShift auto-generates executable tools. Agents can trigger workflows — create ticket, process refund, check eligibility — with a single click during the call. Autonomous modes run tools without agent involvement, subject to configurable approval policies.

• Upload a standard OpenAPI 3.x specification file
• TorqueShift auto-generates parameter forms and validation
• Action appears in the agent workspace within minutes
• AI suggests the right action based on conversation context
• Agent confirms execution with one click, or AI executes at D4/D5
• Full audit trail with request/response logging
• Rate limiting and circuit breaker per action endpoint
• Supports OAuth 2.0, API key, and mTLS authentication

CRM — auto-documented every call

AI generates structured summaries, intent tags, sentiment scores, and action items at the end of every call and writes them to your CRM in real time. Field mapping is AI-generated from your CRM schema — no manual configuration required.

On-premise deployment

Run TorqueShift entirely inside your own infrastructure as a Helm chart for Kubernetes. No data leaves your environment. Air-gapped operation supported for maximum data sovereignty.

• Docker and Kubernetes deployment packages available
• All AI models available in on-premise variants (Whisper, Coqui, Ollama)
• No data leaves your network — full air-gap support
• Same feature parity as cloud-hosted deployment
• Automatic updates via private registry or manual package
• Multi-datacenter support with region-aware tenant routing
• Dedicated support channel for on-premise customers

Circuit breaker & failover

Every provider slot has an independent circuit breaker. Tripped on 5% error rate over 60 seconds, the slot automatically routes to your next configured provider. Failover completes in under 30 seconds with no in-flight call interruption.

• Automatic failover when a provider returns errors or high latency
• Circuit breaker pattern with configurable thresholds
• Zero-downtime provider switching during live calls
• Priority-ordered fallback chains per provider category
• Health check dashboard with provider status and latency
• Instant rollback to previous provider on regression

Ready to connect your stack?

Our integration team will map your existing providers and configure TorqueShift to match your architecture in a 30-minute technical call.