Guide12 min read
Zero-Touch Onboarding Walkthrough
Step-by-step guide to connecting your telephony, CRM, and knowledge base in the TorqueShift onboarding wizard.
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Guides, white papers, and technical documentation to help you deploy, optimise, and prove the value of TorqueShift.
Getting started
Guide8 min read
Choosing Your AI Dial Position
Decision framework for selecting the right automation level (P1–P5) for each intent in your contact centre.
DownloadGuide10 min read
Knowledge Base Preparation
How to structure and upload your KB content so TorqueShift's intent detection achieves maximum accuracy from day one.
DownloadROI and business case
White Paper20 min read
The Economics of Contact Centre AI
Financial model for calculating TorqueShift ROI based on team size, AHT, post-call work time, and language support costs.
DownloadCase Study6 min read
40% Productivity Gain at a Tier-1 Israeli Telco
How a 400-agent contact centre eliminated post-call documentation and reduced AHT by 34% in the first 90 days.
DownloadIntegration and architecture
Technical Guide25 min read
Telephony Integration Reference
Credential setup, webhook configuration, and testing procedures for all 8 supported telephony providers.
DownloadTechnical Guide18 min read
Building Tools with Actions API
How to import an OpenAPI spec, configure approval modes, and test tools in the sandbox before production deployment.
DownloadWhite Paper30 min read
Multi-Datacenter Deployment Architecture
Reference architecture for high-availability deployments across multiple cloud regions with tenant data-residency requirements.
DownloadCompliance
White Paper22 min read
GDPR Compliance in AI Contact Centres
How TorqueShift's data handling satisfies GDPR Articles 5, 6, 17, and 32 — including PII masking, data residency, and right-to-erasure.
DownloadWhite Paper14 min read
HIPAA Business Associate Agreement Guide
What healthcare organisations need to know before signing a BAA and deploying TorqueShift in a HIPAA-covered environment.
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