Solutions

Built for your industry, not just your call centre

Every industry has different compliance requirements, customer languages, and automation opportunities. TorqueShift ships with pre-built configurations for each vertical.

Industry

Telecommunications — Reduce churn with AI-assisted support

Slash average handle time and first-call resolution with real-time agent guidance, automated CRM documentation, and 140-language translation for diverse subscriber bases.

−38%

Average handle time

+27%

First-call resolution

140+

Languages supported

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Industry

Financial Services — Compliant conversations at scale

Meet regulatory obligations with automatic call recording, consent management, and real-time compliance prompts — while AI handles post-call documentation.

100%

Call documentation rate

−45%

Post-call work time

SOC 2

Compliance certified

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Industry

Healthcare — HIPAA-compliant patient communication

Protect PHI with field-level encryption and HIPAA-grade audit trails while giving agents real-time clinical knowledge-base suggestions.

HIPAA

Fully compliant

−52%

Documentation time

24/7

Multilingual support

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Industry

Government — Citizen services in every language

Deliver equitable access with real-time translation in 140+ languages, on-premise deployment options, and full data sovereignty.

On-prem

Deployment available

140+

Languages supported

GDPR

Data protection

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Industry

Retail & E-Commerce — Convert more shoppers, faster

Equip agents with instant order lookup, AI-suggested upsells, and automated post-call summaries to turn every call into a revenue opportunity.

+18%

Upsell conversion rate

−33%

Average handle time

5 min

Agent onboarding

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Don't see your vertical?

TorqueShift works across all contact centre environments. Talk to our solutions team about your specific requirements.

Talk to Solutions Team