Provider-agnostic. Battle-tested. Sub-4s latency.

Telephony adapters abstract provider differences. Switching from Twilio to Genesys requires changing one config value, not a re-implementation.

First-word latency under 300 ms. Provider selection per language and per tenant. Automatic fallback on elevated error rate.

Intent classification, entity extraction, and sentiment scoring run on every utterance. Confidence thresholds are tunable per intent.

Domain glossaries preserve brand terminology and product names. Quality scores are tracked per language pair and provider.

Natural-sounding synthesis with voice profiles matched to gender and tone. Used for IBC output, IBC disclosure, and AI Dial P3–P5.

Field mapping is AI-generated from your schema. Write operations use optimistic locking and retry with exponential backoff.

Circuit breaker

Each provider slot has an independent circuit breaker. Tripped on 5% error rate over 60 seconds. Open state routes to the next configured provider automatically.

Retry with exponential backoff

Transient failures retry up to 3 times with jitter. Retry budget is separate from the circuit breaker to avoid thundering herd.

Rate limiting

Per-tenant and per-provider rate limits enforced at the gateway layer. Excess requests are queued for up to 2 seconds before returning 429.

Multi-datacenter failover

Active-passive configuration across regions. Health checks every 10 seconds. Automated failover under 30 seconds with in-flight call preservation.